After reinstalling windows 7, skype does not work. If Skype does not open

Skype is a very popular program for communication between users on the Internet.   In addition, the application allows you to make calls to any phone in many countries around the world. favorable ratessend text messages, hold conferences and so on.

Naturally, like with other programs, there are problems with Skype quite often. Fortunately, most of them are easy to solve.

Consider the main types of problems with Skype:

• startup errors;
• problems with establishing a connection;
• inability to enter;
• problems transmitting video or sound.

Possible reasons

There are a lot of possible problems with the launch and they arise for various reasons, nevertheless, most of the troubles can be easily eliminated.

Consider the main causes of problems with starting Skype:

• inattention when entering registration data;
• network problems;
• viruses;
• incorrect configuration of antivirus software;
• technical failures.

Too many users get an error at startup and cannot connect due to their own carelessness. Many enter the username and password incorrectly, and often often forget to connect to the network.

Correct operation of Skype is possible only when the Internet is connected and working correctly. If there is no connection, Skype does not work for this reason. Technical work on the provider's side, poor communication quality and other problems will lead to the inability to use the application.

Most often, users experience problems due to poor network performance mobile internet. At the same time, a message may appear that the connection to the server could not be established.

Another common problem is viruses and other malware. These pests can disrupt any application and lead to data loss.

Even installed anti-virus software cannot guarantee 100% protection.

Antiviruses and firewalls themselves can also bring a lot of problems if they have not been updated for a long time or if the configuration was incorrect. In this case, usually the system gives an error, Skype does not turn on. Connection problems may appear and so on.

Technical failures on the server side of the developer company are very rare. In this case, many users from all over the world experience the problem right away. Eliminate such problems very quickly. They usually do not require user intervention.

Video: I can not enter skype under my login

Troubleshooting Methods

Most of the problems associated with the launch, the user can solve on their own, without the help of specialists.

Let's consider what actions need to be performed in order to make Skype work:

1. check internet connection;
2. make sure the username and password are correct;
3. to restart a computer;
4. scan the system using antivirus utilities;
5. update antivirus and firewall;
6. reset settings;
7. reinstall the application.

Very often, users experience launch problems due to their own carelessness, simply forgetting to log on to the Internet. Therefore, first of all, make sure you are connected to the Internet.

In cases when it turns out to go to other resources without problems, you need to pay attention to the connection speed. Too low a speed may prevent the program from starting. You may notice a sharp drop in the quality of the connection visually or use special resources for testing, for example, speedtest.net.

If the connection speed is too low or it cannot be established, then you need to check the status of the personal account and contact the technical support of the provider.

The correct login and password are required to enter your Skype account and without it further launch is impossible. To eliminate errors, it is recommended that you first enter the registration data in a notebook and simply copy them into the authorization window.

Rebooting the computer often helps to solve many problems when starting the application. It is recommended that you restart the OS after installing any software or if you encounter problems.

Viruses are one of the main problems causing software crashes.   If you do not check the system in time and remove unwanted applications, then you will not be able to avoid problems. In addition, a 100% guarantee of protection against viruses simply does not exist.

• cureIT antivirus utility from Doctor Web;
• free program Kaspersky Virus Removal Tool;
• Malwarebytes Anti-Malware.

Computer protection programs themselves can also cause problems when trying to launch Skype. This may be caused by incorrect settings, an outdated version, or software incompatibility.

Consider a method for resolving startup errors associated with antivirus and firewalls:

1. update the software to the latest stable version;
2. reset to the initial position using the configuration menu or reinstalling the application;
3. replace the firewall and antivirus.

In addition, it should be remembered that the use of "pirated" antiviruses downloaded from unknown sources can lead to big problems. Download applications should only be on the developer's site.

Resetting the settings in some cases allows you to eliminate errors when logging into your account and delete the incorrect configuration.

The main ways to reset settings:

Tip. If a white screen appears instead of the authorization window when launching Skype, you need to open the properties of the shortcut by right-clicking on it and add / legacylogin to the launch line.

Reinstalling the application in some cases also helps to eliminate the problems encountered with the launch, reset the settings and install the latest version of the program.

Reinstalling Skype must be performed in the following sequence:

In cases where all the above troubleshooting methods do not help, and access to Skype is necessary, you can advise downloading a special wearable version or as it is also called portable. It starts directly from its folder and does not make changes to the system.

Users can fix most problems with launching Skype on their own. In cases where this does not work, you can contact the developers or the user community for technical support.

Update as of June 3, 2015
   fixing errors when starting Skype Fatal "Error: Failed to load libraty" dxva2.dll "on Windows XP.

Options for solving the problem:
   1. Download Skype 7.4.0.102 - an older but working version
   2. Use
   3. Download the dxva2.dll file and copy it to the c: \\ Windows \\ System32 folder in Windows XP

"dxva2.dll"

Method 1. Skype does not work, we reset its settings, deleting the configuration file.

1. Completely close the program (in the tray near the clock on the Skype icon, click "Exit"), then:

"Start" - "Run" - copy the text to the window that opens   % appdata% \\ skype   and hit enter.

In the opened folder you need to find and delete the file shared.xml

If this action does not help,

Method 2. By deleting the current profile, reset Skype settings

1.Press the key combination Windows + R, after which we enter% appdata% into the window

Rename the Skype folder, for example, to Skype1 or delete it altogether.

Now we launch Skype, taking into account that the chat history, as well as the profile settings, will not be saved, but you can not worry about contacts.

If you need to completely remove Skype.

1. "Start" - "Control Panel" - "Programs and Features" - "Skype" - "Delete".

2. Delete the profile, if left, from the folder at:
   Windows7:
c: \\ Users \\ re \\ AppData \\ Roaming \\ Skype \\ SKYPE username

Windows XP:
C: \\ Documents and Settings \\ username \\ Application Data \\ Skype \\ Skype username \\

Skype is a computer program that can be used for free voice calls over the Internet. It’s free, prompt, high-quality and affordable for owners of devices from any operating system. After downloading, registering and installing the software, you need to connect a headset, speakers or a USB phone to start using the messenger.

A common problem that Skype users face is the inability to access their accountbecause there is no connection. But at the same time there is access to the network, the browser opens and downloads all sites.

What to do if Skype does not work, and the Internet works, and this article will be discussed.

Reasons for the malfunction

Most often, this situation is the result of malicious software entering the system.

Among other reasons that may be the culprits of the malfunction, it may be noted:
  1. An outdated version of the messenger. If the user has the old software, to update the program you will need to visit the official website and download the latest version of Skype. If the program was downloaded relatively recently, you need to update it (in the main menu, select Help - Check for updates).

2. A firewall blocks the connection (this is another common reason why Skype does not work). In this case, FireWall prevents the release of the application on the network. To set the resolution, you must:

• in the Control Panel, select "System and Security" - "Windows Firewall";
• open “Advanced Settings” - “Rules for incoming connections”;
• find in the Skype list;
• check if the checkbox next to "Allow connection" is checked; if not, install
• apply and save the configuration.

If the cause of the malfunction was this, Skype will begin to fully function.

3.Multiple applications use port 80 at the same time.

To solve this problem, there is no need to disable and uninstall these programs. Simply define a different port for Skype. For this:

• open the messenger;
• in the Tools menu, select Settings - Advanced - Connection;
• in the tab "Use port" change 80 to 443;
• reward and save changes.

4. The connection is blocked by the operating system itself. In order to check this version you will need to look at the contents of the Host file. To do this, in the search bar, enter the path% SystemDrive% \\ Windows \\ System32 \\ Drivers. If, in addition to the localhost address of Localhost - 127.0.0.1, there is also other data, you need to delete them (but it is recommended to backup them first).

5. Problems with the password. To fix it, just try changing your password. Visit the application website and go through the access code recovery procedure. On the login.skype.com page, open the link “I can’t enter Skype”, then the system itself will tell you what to do.

Other reasons and their solution

Often the reason for the lack of connection is a crowded registry. To clean it, you must open any application to clean and speed up programs. There are also special utilities that check for errors in the system disk.

Another important and mandatory point is to run an antivirus. Since the most common cause of the problem is precisely viruses, for a start it is worth conducting a full scan of the system.

If none of the above methods solved the problem, you can use another method:

• in the “Program Files” folder, find the Skype - Phone section;
• right-click on the skype.exe file and create a shortcut;
• run the application through the created file;
• right click on the shortcut and open Properties;
• in the "Object" section near skype.exe, add / legasylogin with a space;
• apply and save changes.

Thus, to solve problems with the connection, the main thing is to determine the cause of the malfunction, and then it will take only a few minutes to solve it.

Almost every Internet user has Skype installed. For this program, many applications have been developed, such as various kinds of answering machines and many other amenities. Well and, of course, not without viruses. But now it’s not about that.

Recently, we hear from our acquaintances, friends, such words: Skype does not start, I can not add contacts to Skype, or worse, after skype updates a white window and there are no fields for entering the login and password.

Now let's try to figure out why this happens and how to get rid of it. This is a regular Skype bug that has not yet been fixed. Which causes problems to users.

Stable and smooth operation. Skype versions start with version 5.6.

The operation of these versions of Skype depends on Internet explorer   and   Windows scripting engine. To access Skype, access to Javascriptand completing tasks Activex. Due to the fact that, on some installed Windows systems, internet Explorer settingsnot installed properly, these functions are not performed.

Therefore, various kinds of problems occur when entering Skype and adding contacts.

I can not enter Skype

This action will help you access Skype. But this is a temporary solution for authorization in Skype.

1) Exit the program (right-click on Skype at the bottom of the tray and exit). If necessary, terminate the Skype process, if it is active.

2) Go to drive C: folder Program fileswe find skype folder   and go to the folder Phone.

We click on Skype and then we right-click: send / desktop (create shortcut). A second shortcut will be created on the desktop. We click on the created shortcut, then right-click on the properties.

In the window that appears, in the line " C: \\ Program Files \\ Skype \\ Phone \\ Skype.exe", WRITING THROUGH THE SPACEBAR of such a command / legacyloginand click apply.

Now you can go to Skype, running through the created shortcut. Skype starts in the old window (version of Skype), does not require Internet Explorer settings.

When you start Skype, a white window how to fix

1) In exceptional cases, you can fix the problem using automatic actions using " Fix it". You can download it here: (For Windows 8 Fix does not work). After downloading, start and follow the instructions of the installation wizard. Alas, this method does not always help.

There is no point in listing all the advantages and advantages of the popular Skype video messenger. However, a convenient “dialer”, as well as any other software, can at some point fail the user, simply not starting up at the first request of the latter. Nevertheless, as you know, there are no unresolved situations and a favorable solution can always be found ...

Well, if you have a question: “Skype does not work: what to do,” then this article is written specifically for you. Check out the presented materials and you will understand how and what needs to be done in order to fix the Skype problem that has arisen.

Today we will consider:

Typical fault software and solutions

Most often, the problem of the inoperability of the Skype messenger is that the user ignores the update issues. Therefore, first of all, check the version of the installed software.

• Go to the Start menu.

• Activate the "Control Panel" tab.

• Then, click on the “Programs and Features” section.

• In the list of displayed software, find the installed Skype application, the version information of which is located next to it in the form of a numerical value.

• Launch the messenger and in the primary window activate the “Help” tab.

• From the drop-down list, select "Check for Updates."

• If the result is positive, click on the Download button.

• Wait until the update process is completed and try again to enter the Skype messenger working environment.

If the implementation of the Update project has left the problem of the messenger working unresolved, use the method from the next chapter of this article. By the way, where you can download a working version of Skype, it will tell you

How to reset Skype configuration settings: Solution # 1

Often this kind of fix really helps. Especially when you consider the fact that some users literally "weight" Skype messenger with various extensions and other auxiliary software. In this case, resetting the settings by deleting the configuration file is the primary action, so to speak, as a critical necessity in order for the program described by us to work according to the “default” settings.

• First of all, deactivate inoperative software - right-click on the active messenger shortcut (taskbar) and activate the "Exit Skype" item.

• Now press the key combination “Win \u200b\u200b+ R”.

• In the Run utility console, write the following value:% appdata% \\ skype.

• In the explorer window that opens, delete the file object - shared.xml.

If this method also did not have the proper effect, proceed to the implementation of the following method ...

Software Conflict - “User Data”

Not infrequently, as a result of a software malfunction, which can be caused by a variety of reasons, including an unauthorized power outage or when a user systematically shuts down a PC incorrectly, the user profile is damaged. As a result, Skype can become, let’s say, simply uncontrollable. By the way, in the latter case, when the user incorrectly initiates the shutdown of Windows, errors during the subsequent launch of the messenger are unlikely to be avoided at all.

So, we fix the software "troubles" in the user profile:

• First of all, you need to enable the option in the Windows OS “Show hidden system files and folders”: go to the start menu - then, in the search box, write down “Folder Options”. In the window that appears, open the “Advanced Settings” tab. Find the “Hidden files and folders” block - activate the corresponding items.

• After performing the above steps, click on the “This Computer” shortcut and use the explorer functionality to go to the destination folder (the directory is C: \\ users \\ current user name \\ AppData \\ Roaming \\ Skype).

• The last folder from the above path should be deleted.

Now you know what to do if Skype has stopped functioning properly. However, do not forget that it is advisable to reinstall software that is not fully functioning or does not work at all, before uninstalling “conflicting software” correctly. Therefore, it makes sense to use the special CCleaner program, which will not only help reliably remove the faulty program, but will also clean the registry from all, so to speak, unnecessary (   if you don’t understand what is at stake). That's all! Favorable solutions to you and stable video communication!